Telegram FAQ & Help Center

FixedMember covers the full Telegram catalog. The most common services we deliver are:

• Channel members & subscribers — public and private channels, with regional and global account pools.
• Group members — both regular and supergroup, including targeted (country/niche) options.
• Post views — instant or drip-fed across multiple recent posts at once.
• Reactions — default emoji and custom (Premium) reactions.
• Poll votes, shares, forwards, comments, and reply-vote packages.
• Premium members, Stars, and Premium gifts.
• Bot starts, bot traffic (deep interaction), referrals, and full bot development.
• Username auctions and account sales when in stock.
• Channel SEO — ranking traffic to push your channel up in Telegram search for chosen keywords.

The full list is on the Services page. Each service description tells you the exact source, speed, refill policy and recommended use case.

It depends on the service tier you pick — and you control which one you buy.

• Real / Premium tiers — accounts are aged, have a profile picture, username, and prior activity. They look like organic users to viewers and to Telegram's anti-spam.
• Mix / Standard tiers — a blend of real and freshly-created accounts, optimised for price.
• Bot / Cheap tiers — programmatic accounts. Cheapest, fastest, but most likely to drop over time.

The service description always states the tier and the expected non-drop window. If you need pure organic growth, we also run real traffic campaigns via SEO and paid promotion — open a ticket and we'll quote.

Telegram uses both words for the same on-platform entity (people who join a channel), but in our catalog they distinguish two delivery methods:

• Members (Force-Add) — accounts are added to your channel directly via unofficial Telegram clients. No invite link is needed, delivery is fast, and the count is locked in immediately.
• Subscribers (Invite-link) — accounts join through a link or username. Slightly slower, but indistinguishable from organic joins to Telegram's analytics.

For a brand-new channel that needs to break above 50 members fast, use Force-Add. For a public channel where you care about a clean signal in Telegram's stats, use Subscribers.

Telegram throttles cross-region account activity, so each pool of accounts has a "home country" set by the SIM number it was registered with. Matching the pool to your channel's owner-region is the single biggest speed/quality lever you have.

Force Add is a delivery method that pushes accounts into your channel directly using unofficial Telegram clients, instead of relying on the invite-link/join flow. Two practical consequences:

• Speed — first 1,000 members can land in under 10 minutes.
• No public link needed — works on private channels and channels where joining is restricted.

Trade-off: Force-Added members may show as "joined" without a corresponding analytics event in your channel's stats, and a small percentage will leave once they post-process notifications. Choose Force-Add when you need to break a channel out of the cold-start phase. For organic-looking growth on an established channel, prefer the invite-link Subscribers tier.

Every service description states a guarantee window (e.g. 30-day, 60-day, lifetime, or no-refill). If your member count drops below the delivered amount inside that window, you can hit the Refill button on the order in Order History and we top it back up — usually within an hour.

Notes:

• Refill measures from the count at delivery, not at peak. If you ordered 1,000 and 800 are still in the channel, refill restores you to 1,000 (delivers 200), not 1,800.
• Cheap / no-refill tiers are flagged in red on the service description — don't expect a refill there.
• Refills don't compound: each Refill click runs once, so wait until the drop has stabilised before clicking.

Premium members are accounts that hold an active Telegram Premium subscription. They count toward your channel's Premium subscriber stat, can leave custom-emoji reactions, and are required to unlock features like channel boosts and stories. Buying Premium members is how you collect Boosts for your channel.

Telegram Stars are Telegram's in-app currency, used for paid posts, paid reactions, and Mini-App purchases. We sell Stars at a discount to face value — useful if you operate a paid-content channel or a Stars-monetised bot and need bulk inventory.

Honestly — only on the tiers we explicitly mark as Lifetime guarantee. Telegram has its own anti-spam sweeps that we don't control, and any account-based service will see some natural attrition. What we do guarantee:

• The full delivered count at the moment of completion.
• A refill window (30 / 60 / 90 days, or lifetime — see the service description).
• If the drop happens inside that window, we top up — no questions asked.

If you need bullet-proof retention, pair a base order with a targeted-members service — they post-process onto your channel as real users and stick.

Each service shows an average speed — for example "10K/day" or "2K/hour". Real-world numbers depend on three things:

• Service tier — Bot tiers are nearly instant; Real / Premium tiers are slower because they have stricter pacing to look organic.
• Region match — same-region orders deliver 2-3× faster (see the country-tag question above).
• Queue load — at peak times the cluster works on multiple orders in parallel; we list the live ETA at the top of the order page.

If you need a guaranteed time-bound delivery (e.g. "10K members before 6pm tomorrow"), open a ticket and ask for a scheduled push. We can reserve capacity for it.

Three steps:

1. Add funds to your account (USDT TRC-20 is the cheapest option — see the Payments section below).
2. Browse Services and copy the service ID of the one that matches your goal.
3. Open New Order, pick the service, paste your channel link or username, set the quantity, and click Submit.

The form will show the exact charge before you confirm. Charge is deducted only after you submit, so feel free to play with the quantity field.

Partial means we delivered part of the requested quantity but couldn't finish the rest — usually because the source pool dried up or your channel hit a Telegram-side cap. We don't keep the unspent budget.

The refund happens in seconds and shows up in your balance history as a "Partial refund" line.

Drip Feed delivers your order in scheduled batches instead of all at once, so growth looks natural and triggers fewer anti-spam flags. You set three numbers:

• Quantity — how many units per batch.
• Runs — how many batches to execute.
• Interval — minutes to wait between batches.

Mass Order takes a plain-text list and creates one order per non-empty line. Format:

service_id|link|quantity

Find service IDs in the Services list. Mass Order is on the Mass Order tab right next to New Order.

No. Drip Feed is configured per-order on the website's New Order form only. The API and Mass Order endpoints submit each order as a single instant push.

Workaround: if you need drip-fed behaviour from your own script, split the order into N small orders and submit them on a timer.

Yes, until the order leaves the queue. In Order History click the Cancel button next to a Pending order. Once status flips to In Progress, the work has already started and the system can only cancel the undelivered remainder — that converts the order to Partial and refunds the unspent portion.

Some services (instant ones, Premium gifts, Stars) skip Pending entirely and can't be cancelled — that's flagged in the service description.

The start time shown on the service description is the upper bound — typical real-world wait is 0–15 minutes for popular services and up to a few hours for niche / regional services. If a Pending order hasn't moved after the listed start time, open a ticket from the order row and we'll investigate (usually it's a temporary backend dispatch issue we can clear in minutes).

The Refunds tab on the Orders page lists every Partial-refund and manual refund tied to your account, with the original order, the refunded amount, and the timestamp. Use it as a reconciliation log if you're operating a child panel on top of us.

The Add Funds page shows the full live list because availability rotates. Always-on options include:

• Crypto via Cryptomus — USDT (TRC-20 / ERC-20 / BEP-20), BTC, ETH, TON, and 30+ others. Auto-credited.
• Card payments through regional gateways.
• PAYTM, UPI, regional bank transfers in supported markets.
• Manual / wire transfer — open a ticket and we'll quote routing details.

For repeat orders we strongly recommend USDT on TRC-20: ~$1 network fee, instant settlement, and no card-processor markup.

Three rules cover 95% of crypto deposit issues:

1. Pick USDT on TRC-20 at the Cryptomus checkout. TRC-20 has the lowest fee (~$1) and the fastest confirmation. Don't pick ERC-20 unless you specifically want to — fees can hit $20.
2. Send the exact amount. If the page shows 10.00 USDT, send exactly 10.00 — not 9.99, not 10.10. Your wallet's "send max" button will fail this — type the number.
3. Cover the network fee from your wallet's spare balance, not by reducing the send amount. If your wallet deducts the fee from your transfer, the deposit lands as Partial.

$5 USD equivalent for crypto, $10 for card payments. There's no maximum — six-figure deposits route through manual transfer with a dedicated invoice (open a ticket).

Yes — two paths:

• Volume discount — your service prices step down automatically as your lifetime spend grows. The discount is applied at order-submit, you don't have to ask.
• Price Match Guarantee — find a cheaper price for the same exact service elsewhere, send us proof at info@fixedmember.com, and we beat it by 5%.

Resellers and Child-Panel operators run on a separate wholesale tariff — see the Reselling section.

Unspent panel balance is refundable to the original method on request — open a ticket. Already-spent balance (orders that were placed and delivered) is non-refundable per the terms, but Partial / failed orders auto-refund the undelivered portion to your panel balance, and you can use that for any other order.

Go to Account → Two-Factor Authentication. Scan the QR with Google Authenticator or any TOTP app, type the 6-digit code, and confirm. From the next sign-in onwards you'll be asked for both your password and the rolling code.

If you ever lose the device, the recovery codes shown on the setup page get you back in — store them somewhere outside the device (password manager or printed copy).

Open the Account page — the API key is the long token under the "API" heading. The full integration reference (request format, parameters per method, sample responses, PHP example) lives at /api.

Regenerate the key any time you suspect it's leaked — that immediately invalidates the old one.

Yes — the POST /api/v2 endpoint supports add (place order), status, refill, cancel, balance, and services. Authentication is by API key, payload is form-encoded, response is JSON. The /api page documents every parameter and ships an example PHP wrapper.

Reseller integrations (your own panel, custom storefront, marketing automation) use the same endpoints — there's no separate "partner API".

We only ever need a public link or username — never your Telegram password, never your login code, never your phone. Anyone claiming to be from FixedMember and asking for any of those is impersonating us; report and ignore.

Order data (link, quantity, timestamps) is retained for the refill window and then purged. Email and balance records are retained per the terms for tax and dispute reasons.

A Child Panel is your own SMM storefront — your domain, your branding, your prices — running on top of FixedMember's infrastructure. Your customers create accounts, deposit funds, and place orders on your panel; under the hood, those orders forward to us via API and we deliver. You set the markup; the difference is your profit.

Set up takes about an hour. We host, we run the API, we keep the catalog up to date — you focus on selling.

The monthly hosting fee plus the per-service wholesale rates are listed on the Child Panels page. Wholesale rates are below the public catalog by 15-40% depending on the service, leaving you a healthy margin.

For high-volume operators, we also offer a flat-fee API license — open a ticket for a quote.

If you already run an SMM panel script, point its provider integration at https://fixedmember.com/api/v2 with your API key — the schema is the SMM-panel-standard add/status/cancel/refill/services/balance set, so most panels accept it as-is.

Note: custom-script users (i.e. not on our managed Child Panel) don't qualify for the additional reseller discounts — only our hosted panel does.

Yes. Logo, colours, custom domain (incl. SSL), email-from address, and the public service descriptions are all yours to control from the panel admin. Your customers never see "FixedMember" — they see your brand.

That's our specialist track. Our SEO desk has been running Telegram channel optimisation since 2018 — we look at your keyword, target country, current top-ranked competitors, and the in-channel signals (member quality, post regularity, real reactions/views ratio) and produce a multi-week plan with the exact services, quantities and cadence required.

Open a ticket with your keyword(s) and target geography — we'll come back with a quote and a timeline.